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The Six Steps to Excellence in Selling


The Six Steps to Excellence in Selling

Read the Introduction

See Table of Contents

Buy It!

Here is the book that shows you what is important in a selling career, how to achieve your selling goals and why each step of the process is necessary to your success.

In easy-to-read and easy-to-follow steps, you’ll learn how to:

  • Find the Prospect: Identify your best prospects. Use your relationships and networks to enhance your prospecting effectiveness by 25%.
  • Find the Decision Maker: Recognize the three attributes of a qualified prospect. Stop wasting your time calling on the wrong people.
  • Arrange an Appointment: Use a proven approach that increases your appointments by up to 50%. Understand reflex resistance and turn it into an advantage for you.
  • Ask Questions and Listen: Ask these four questions and people will tell you how and why they’ll buy from you. Build rapport with people more easily.
  • Present the Solution: Discover an honest and effective presentation method that will appeal to buyers. Stand out from your competition and have people get excited about you, your company, your products and services.
  • Ask for the Commitment: Discover a fresh look at the final sequence of the sales process that is based on mutual respect rather than on outdated and manipulative closing techniques. Satisfy more customers and enjoy greater success.

This book contains everything you need to be successful in a selling environment. Whether you are a new salesperson, an accomplished sales professional or a small business owner with little or no direct sales experience, this book will give you the information, forms and action plans to get you to the top and keep you there.

   




TABLE OF CONTENTS

Acknowledgements

Why This Book Is Different
       Why "Go Get'Em!" Doesn't Work
       How This Book Can Be Important to You
       The Six Steps
       The Six Step Pyramid


The First Step - FIND THE PROSPECT

Definition of a Prospect
Filling the Pipeline
Why Don't Salespeople Prospect?
       Lack of prospecting skills
       Lack of time to prospect
       Fear of rejection
       Becoming neutral to the outcome
Why Salespeople Must Prospect
The Right Number of Prospects
Understanding Sales Patios
A Strategic View of Prospecting
       Prospecting matrix
Developing a Campaign Mentality Toward Prospecting
       Putting a campaign mentality to use
Sources of Prospects
       It really is who you know
       Centers of influence
       Analysis of current clients
       Dream prospects and nontraditional uses of your products
       Current customer files
       Referrals
Warren Wechsler's 85-11-68 Rule
       Current client contact program
       Company orphans
       Other departments within your company
       Lead share groups
       Professional networking groups
       Informal networking
       Trade associations
       Chambers of commerce
       Civic, service and other organizations       
Prospecting When You are New to a Community
       Daily newspaper
       Regional publications and journals
       Local newspapers
       Specialty publications
       Yellow pages
       Other directories
       Construction newsletters
       Reference libraries
       Universities and colleges
       List brokers
       Company newsletters
Your Own Newsletter
Seminars
Your Eyes and Ears
In-Person Prospecting
Prioritizing Your Prospects
Calling on the Best Prospect Next
Building Your Prospecting Files
Working with Your Lists
Action Plan for Step One



The Second Step - FIND THE DECISION MAKER

The Three Attributes of a Qualified Decision Maker
       Does the company need our products and services?
       Who has the authority to make the buying decision?
       Who controls the money?
Titles of Decision Makers
Decision lnfluencers
       Working with decision influencers
Mind Your QQTs - Quality, Quantity and Timing
       The Qualifying Approach to Finding the Decision Maker
       Example of an initial approach
Action Plan for Step Two



The Third Step - ARRANGE AN APPOINTMENT

The Objectives of Appointment Setting
       Introduce ourselves and our company
       Get attention with general benefit statement
       Eliminate reflex resistance
       Make a firm appointment
Using Letters of Introduction
       Sample letter of introduction
Planned vs. Canned or "Wing It" Approach
The Opening and the Thirty-Second Rule
Sample Appointment-Setting Approach
Responses to Reflex Resistance
Maintaining the Initiative (MTI )
Screens as Obstacles
How to Make the Prospect's Voice Mail Your Ally and Selling Tool!
The In-Person Approach to Appointment Setting
       Adjust your attitude
       What to take
A Model In-Person Appointment-Setting Call
Saying Thank You
       Sample thank you message
Following up the Appointment-Setting Call
       Action Plan for Step Three



The Fourth Step - ASK QUESTIONS AND LISTEN

The Five-Minute Introduction
       The Art of Asking Questions
       The Best Conversationalist of Our Time
       Ears, Eyes and Mouth Math
       Open-ended vs. Closed Questions
       The Four Questions that Create Trust and Rapport
        Listening Skills
       Obstacles to Listening
       Why We Should Listen
       How to Listen Effectively
       Action Plan for Step Four



The Fifth Step - PRESENT THE SOLUTION

Bridging from Step Four to Step Five
Developing Dynamic Presentations
What the Customer Wants from Us
Using Competitive Edge to Deliver
SWOT Analysis
WII-FM?
Features vs. Benefits
The Four-Part Presentation
Presentation Manuals
Anticipating Objections
Testimonial Letters
Satisfied Customer Lists
Action Plan for Step Five



The Sixth Step - ASK FOR THE COMMITMENT

Developing a Commitment Mentality
Our Commitment Opportunities
The Philosophy of Commitment
How to Ask for the Commitment
Being Neutral to the Outcome of the Obligating Question
When the Answer Is Yes
When the Answer Is No
       Three ways to respond to no and learn why
       The dos and don'ts of effectively overcoming an objection
The Special Case of Pricing Objections
When the Answer Is Maybe
       Ways to respond when the prospect says maybe
Maintain the Initiative Revisited
Are We Being High Pressure?
Getting into the Hall of Fame
Action Plan for Step Six



Time to Take Action!

Track Your Statistics
Forecast Your Success
Buddy Up
==========================

Recommended Reading List
About Warren Wechsler
Index
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