Warren Wechsler's
Case Study #3


Asking for Commitments


Warren Wechsler, bestselling author and national sales and motivational speaker, provides many valuable resources free of charge to sales trainers and sales managers. Some restrictions apply to the use and distribution of this information. For more valuable materials, visit Warren's web site www.totalselling.com. All materials and content © Warren Wechsler, 2001 – All rights reserved.

Background

    The toughest part of being a professional sales person is learning and mastering the two rules in asking for commitments. They are:

    1. Ask an obligating question.
    2. Shut up! Be silent! Don’t talk!

The reason that this is so important is not because "the first person that talks loses." The reason that this skill is so important is that we need to prove to ourselves that we are transitioning from presenting our products, services and solutions to asking people to make decisions. It’s not manipulation. It’s not high pressure. It’s a natural conclusion to a discussion or sales call. We ask ourselves "What’s next?" to move this process forward and the obligating question becomes evident to us.

Skills needed

Examples of obligating questions in all steps of sales process. Examples are:

"Who else, in addition to you, gets involved in deciding where you buy your ________?"

"When can we get together to meet?"

"Would you like a full truck load on Tuesday?"

"Have we earned the right to your business?"

"Can we compete for your business in the area of ___________?"

"Who else do you know who would benefit from our type of product and service

that you have come to rely on us for?"

 

Action

  1. Select up to three current clients that would be candidates for asking obligating questions in order to ask for commitments.
  2. 1.

    2.

    3.

  3. Write down the "What’s next?" scenario for the particular situation that will help you identify an obligating question.
  4. 1.

    2.

    3.

     

  5. Write down the obligating question.

    1.

    2.

    3.

     

  6. Write down your results.

Warren Wechsler, bestselling author and national sales and motivational speaker, provides many valuable resources free of charge to sales trainers and sales managers. Visit Warren's web site www.totalselling.com Also, listen to Warren's weekly radio broadcast Wednesday's at 4:05 - 5:00 pm Central time, on KMCD-AM 1570AM. Shows are broadcast live on the internet at http://www.warpradio.com/asx/KMCD-AM.asx

Contact Warren Wechsler at (641) 472-7598 warren@totalselling.com
All materials and content © Warren Wechsler, 2001 – All rights reserved.
© Warren Wechsler, 2001 – All Rights Reserved.